Last Updated: October 2026
Please read these Terms of Service (“Terms”, “Agreement”) carefully before using the services provided by PMA Web Design (“we”, “our”, or “us”). By commissioning a project, purchasing a package, or renewing a maintenance plan with us, you agree to be bound by these Terms.
1. Scope of Services & Initial Packages
Our initial website design packages are charged at a transparent flat-rate fee. This fee includes:
- A custom-built, mobile-optimised portfolio website.
- One (1) year of high-speed web hosting via our server network.
- One (1) year of domain name registration (subject to availability).
- One (1) custom professional email address setup (optional).
- Up to four (4) standard content updates within the first 12 months.
2. Website Updates & Support Policy
To protect our development schedule and provide fair usage to all clients, we strictly define what qualifies as a standard website update:
- What IS included in a standard update: Simple text and media changes. This includes adding or removing headshots, updating credit text or downloadable CV/resume files, changing agent/contact details, and swapping out showreel or audio links.
- What IS NOT included in a standard update: Sizable structural changes. This includes building entirely new pages, creating completely brand-new layout sections, or installing advanced e-commerce or third-party features. These additions will be evaluated and quoted as separate, independent project fees.
3. Hosting, Domains, and Infrastructure Management
To simplify technical setups, PMA Web Design handles all server and infrastructure logistics internally:
- Hosting Network: All client sites are hosted on our high-speed, secure server framework. Clients do not get direct cPanel or server backend root access, ensuring total server security and stability across our network.
- Domain Registration: We handle domain registrations on your behalf through trusted third-party registrars. The domain remains your property, but we manage the technical routing and DNS settings to ensure smooth operation.
4. Annual Maintenance & Plan Renewals
Upon the 12-month anniversary of your website’s live launch, your package will roll over to our annual flat-rate maintenance plan.
- Inclusions: The renewal fee covers your ongoing yearly domain renewal, hosting infrastructure upkeep, custom email storage maintenance, and up to six (6) standard content updates for that year.
- Unused Updates: Unused updates from any given year do not roll over or accumulate into the following year.
- Pricing: We reserve the right to adjust annual maintenance fees to reflect third-party hosting or registry inflation, but we will always notify you at least 30 days prior to your billing date.
5. Client Responsibilities & Asset Delivery
We work efficiently to deliver projects within a 1 to 2-week window. To meet this timeline, you agree to provide all requested branding assets, high-resolution headshots, up-to-date CV texts, and active media links (YouTube, Vimeo, Spotlight, etc.) in a timely manner. We are not responsible for project delays caused by a lack of client content or delayed communication.
6. Cancellations & Service Termination
- Termination by Client: You can choose to leave our hosting network at any time. If you choose not to renew your annual maintenance plan, you must notify us before your renewal date.
- Website Migration: Upon termination, if you wish to move your site to your own external hosting, we can provide a static backup of your website files for a standard migration administrative fee.
- Non-Payment: Failure to pay your annual maintenance renewal fee will result in the temporary suspension and eventual termination of your hosting, domain, and email services, which may result in data loss.
7. Limitation of Liability
PMA Web Design utilizes industry-leading hosting providers to guarantee maximum uptime. However, we cannot be held liable for temporary website downtime, server interruptions, or data losses caused by third-party hosting issues, internet service disruptions, or registrar outages outside of our direct control.
8. Governing Law
These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these services shall be subject to the exclusive jurisdiction of the UK courts.
9. Contact Us
If you have any questions regarding these Terms, please contact us at:
PMA Web Design
Email: info@pmawebdesign.com
